[Jacob-list] Sterns/ communication

[Brenalan Farm]

I think the thread we have going about Sterns makes a huge point about how important communication is. When there are unhappy customers and their concerns are not answered, they are left thinking nobody cares. Sure- there isn't much Sterns can do to replace pelts, and he probably wishes they had more insurance when the fire happened... but they CAN tell their customers what to expect (e.g. when they will see their deposits refunded) and then live up to what they promise post-fire. As small producers, I think it is important to tell our customers that if they have any problems we want to know and make it right. The customer who will tell us what went wrong gives us a chance to make sure we don't send the same problem to a bunch of other customers either.

Brenda
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://www.pairlist.net/pipermail/jacob-list/attachments/20081013/c910ac00/attachment.htm>